Question 1

EMDR - What Is It?

Accepted Answer

EMDR stands for Eye Movement Desensitization and Reprocessing. It’s a therapeutic approach designed to help people process and heal from distressing memories, trauma, or negative beliefs that might be holding them back. Think of it as a way to help your brain reprocess difficult experiences so they don’t feel as overwhelming or triggering anymore.   During EMDR sessions, we use a structured process that often includes guided eye movements or other forms of bilateral stimulation. This isn’t hypnosis—it’s an active and collaborative process where you stay in control.   Many people find that EMDR helps them move past things they’ve been stuck on for years, giving them more peace and freedom in their day-to-day life. It’s a powerful tool to help you feel lighter and more in charge of your story.

Question 2

What is an Intensive Outpatient Program (IOP)?

Accepted Answer

An IOP is a structured treatment program that gives you more support than traditional outpatient therapy but still lets you live at home and manage your day-to-day responsibilities. At HEART, our IOPs include group therapy, individual sessions, and educational workshops—all designed to help you build skills, process emotions, and work on your transformation in a safe and supportive space.   Our IOPs typically meet three days a week for about three hours each session. This schedule allows you to dive deep into your problem areas without putting your life on hold. We also offer flexibility, with morning or evening sessions, so it fits into your routine.   Each session usually has a mix of activities. We start with check-ins and crisis management, move into mindfulness exercises, and then dive into the day’s topic—like stress, relationships, or relapse prevention. You’ll also have time for group discussions and interactive exercises to help you apply what you’ve learned.

Question 3

What is psychoeducation?

Accepted Answer

Psychoeducation is a fancy way of saying “learning about what you’re going through.” It’s all about giving you the tools and knowledge to understand your mental health, triggers, or trauma—and how to manage them. At HEART, psychoeducation might involve topics like coping with stress, anger management, or building healthier relationships. Think of it as a mix of a class and a conversation, where you get practical tips and real-world strategies to help in your everyday life.

Question 4

Do you accept insurance, and how much will it cost?

Accepted Answer

Yes, we accept most major insurance plans, and we’ll help you navigate the details. If you’re worried about costs, don’t hesitate to reach out—we’ll work with you to find a solution that fits your situation.

Question 5

Who are the IOPs for?

Accepted Answer

Our IOPs are designed for adults and adolescents who need more focused support than outpatient therapy can provide. Whether you’re struggling with substance use, mental health challenges, or both, we tailor the program to your unique needs using evidence-based practices like CBT, DBT, and trauma-informed care.   We start with a thorough assessment to understand where you’re at and what level of care you need. If you’re facing challenges that require consistent support but don’t need inpatient care, IOP might be a great fit. And don’t worry—our team will walk you through every step and help you decide what’s best.   Think supportive, not stuffy. Our groups are open and welcoming, not judgmental. Whether you’re sharing your story or just listening, the goal is to create a space where you feel safe to explore, learn, and connect with others who get it.

Question 6

What do you have to help with withdrawal?

Accepted Answer

Withdrawal from substances is very dangerous, and we take it very seriously. That’s why we offer Sub-Acute Ambulatory Withdrawal Management, providing the care you need in a safe and supportive outpatient environment.   Our approach follows ASAM guidelines (the American Society of Addiction Medicine), which include medically assisted treatment to help manage symptoms and reduce discomfort. We believe no one should have to suffer more than they need to during this process. By working closely with ASAM-approved physicians, we ensure you’re receiving evidence-based care tailored to your needs.  Your safety and well-being are our top priorities, and we’re here to support you every step of the way.   There are a ton of other ways to deal with withdrawal symptoms, just a few are:  Hydration: Drink plenty of water or electrolyte-rich fluids to prevent dehydration.  Balanced Nutrition: Eat nutrient-rich foods (e.g., fruits, vegetables, whole grains, and lean proteins) to stabilize blood sugar and promote healing.  Exercise: Engage in light to moderate physical activity like walking or yoga to boost endorphins and reduce anxiety.  Rest: Ensure adequate sleep to allow the body to recover.  Hot/Cold Therapy: Use warm baths or heating pads for muscle aches, or cold packs for headaches.  Mindfulness and Meditation: Practice mindfulness or meditation to manage anxiety and cravings.  Deep Breathing: Use breathing exercises to calm the nervous system.  Journaling: Write about your feelings and progress to process emotions and track triggers.  Positive Affirmations: Use affirmations to reinforce your commitment to recovery.  Distraction Techniques: Engage in hobbies, puzzles, or creative activities to divert your attention from cravings.

Question 7

What is the Seeking Safety program?

Accepted Answer

Seeking Safety is trauma-informed therapy designed to help people who are dealing with both substance use and trauma. It’s all about learning to feel safe in your own life while building skills to handle tough emotions and triggers. The focus is on the present—no need to rehash painful memories unless you’re ready.   This program is for anyone struggling with trauma, PTSD, or substance use—or a combination of these challenges. Whether you’re early in recovery or further along, Seeking Safety provides tools to help you feel empowered and regain control over your life.   Each session focuses on a specific topic, like setting boundaries, managing anger, or practicing self-compassion. You’ll work with a therapist (and sometimes a group) to explore these topics, practice skills, and build resilience—all in a supportive, non-judgmental environment.

Question 8

Will your therapists sign my court papers?

Accepted Answer

Yes, but there’s a process! If your participation in treatment is court-ordered or you need documentation for legal purposes, we’re happy to help. Our therapists can provide progress reports, attendance verification, or any required updates—once you’ve signed a release of information form. We’ll work with you to make sure the paperwork meets the court’s needs while maintaining your confidentiality and ensuring everything is accurate.

Question 9

I need my prescriptions filled. Can you help with that?

Accepted Answer

Absolutely.  We have Medical Doctors, Doctors of Osteopathic Medicine, and Nurse Practitioners that are all here to make sure you get the meds you need.

Question 10

Do you have an app?

Accepted Answer

Yes!  We use the Behave Portal.    Once you have completed your intake paperwork we'll create your profile in the app and email an invite to the patient portal.  Here's what you can do with it:   Notifications: Receive alerts for upcoming tasks or events, ensuring you stay informed about your schedule and responsibilities.   Location Check-In/Out: Easily check in and out of your facility directly from your phone, streamlining attendance tracking and enhancing accountability.   Contact Information: Access up-to-date contact details for program staff and facility locations, enabling prompt communication when needed.   Community Resources: View organizations in your community shared by your program, helping you connect with additional support services and resources.

Question 11

A doctor told me that I was comorbid. What does that mean?

Accepted Answer

First of all, comorbidity is very common and nothing to be ashamed of.  It just means you have more than one condition or illness effecting you at the same time.  For instance, some people with substance use disorder may also have ADHD.  Or, some people who have generalized anxiety may also have depression. This happens to a large portion of our clients and we’ll help you sort that all out.

More Questions?
Ask One of Our Therapists

Scott Steenbergh

MSW, CAADC

Jeff Steenbergh

MSW, LMSW, CAADC, ADS

Brandee Lamontagne

MSW, LMSW, CCATP

Alison Calnan

LMSW, CADC, EMDR

More Questions? Ask One of Our Therapists