Career Opportunities

Position Type

Full-Time, Salary or 1099

Reports To

Director of Operations / Clinical Supervisor

Position Summary

Health Equity and Recovery Technologies (HEART) is seeking a compassionate, organized,

and recovery-oriented professional to serve in a dual-role position as a Licensed Peer

Recovery Coach and Hybrid Office Assistant. This role combines direct peer support

services with front-office administrative responsibilities to help ensure smooth daily operations

and high-quality client care.

The ideal candidate has lived experience in recovery, strong interpersonal skills, excellent

organizational abilities, and a passion for supporting individuals navigating substance use

and/or mental health recovery.

Core Responsibilities

Peer Recovery Coach Responsibilities

● Provide recovery support services to clients in individual and group settings

● Assist clients with developing recovery goals, coping skills, relapse prevention

strategies, and community supports

● Support client engagement, retention, and motivation in treatment

● Facilitate recovery-oriented conversations and wellness check-ins

● Help clients navigate resources including housing, employment, transportation,

healthcare, legal assistance, and community supports

● Model healthy recovery behaviors and maintain professional boundaries

● Assist with care coordination and communication between clients and clinical staff

● Document services and client interactions in the electronic health record in a timely

manner

● Support clients transitioning between levels of care

● Participate in multidisciplinary treatment team meetings

● Assist with recovery-focused groups, psychoeducation, and community-building

activities

Office Assistant / Administrative Responsibilities

● Answer phones and assist potential clients with professionalism and empathy

● Complete intake phone screenings and route referrals appropriately

● Schedule appointments and assist with calendar coordination

● Send intake paperwork and portal documents through the EHR system

● Verify insurance benefits and assist with obtaining authorizations when needed

● Maintain accurate client records and administrative documentation

● Scan, upload, and organize documents within the EHR

● Support client check-in/check-out processes and collect copays when applicable

● Monitor office supplies and assist with maintaining a clean, welcoming office

environment

● Assist with attendance tracking, reports, spreadsheets, and administrative projects

● Communicate effectively with clinicians, case managers, referral sources, and external

agencies

Qualifications Required

● Current Michigan Certified Peer Recovery Coach credential (CPRC, CRPA, or

equivalent)

● High school diploma or GED

● Minimum 1 year of experience in behavioral health, recovery support, healthcare, or

administrative support

● Strong communication and interpersonal skills

● Basic computer proficiency and ability to learn electronic health record systems

● Ability to maintain confidentiality and professional boundaries

● Reliable transportation and consistent attendance

Preferred

● Associate’s or Bachelor’s degree in behavioral health, social work, psychology, or

related field

● Experience working in substance use disorder and/or mental health treatment settings

● Experience with TherapyNotes or other EHR systems

● Knowledge of recovery community resources

● Experience with insurance verification or healthcare administration

● CPR/First Aid certification

Skills & Competencies

● Empathy and active listening

● Professional communication

● Crisis de-escalation skills

● Organization and multitasking

● Team collaboration

● Time management

● Trauma-informed care principles

● Cultural sensitivity and inclusivity

● Ability to maintain calm under pressure

Physical Requirements

● Ability to sit, stand, walk, and use office equipment for extended periods

● Ability to occasionally lift up to 20 pounds

● Ability to move throughout office and treatment spaces as needed

Schedule Expectations

● Combination of administrative office coverage and direct client support

● Some evening hours may be required depending on programming needs

● Flexibility to support group schedules, admissions, and client needs